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Privacy Policy

Warm Nest Enterprise respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform.

Effective Date: April 2026

1. Information We Collect

When you register, interact, or use our services, we may collect the following types of information:

  • Personal details: name, email address, phone number.
  • Account details: username, profile settings, avatar/profile image.
  • Content you share: posts, messages, comments, images, videos, marketplace listings.
  • Usage information: pages visited, actions taken, time spent on the platform.
  • Device/technical details: IP address, browser type, log data (for security and performance).

2. How We Use Your Information

We use your information to:

  • Create and manage your account.
  • Provide platform services such as community features and marketplace features.
  • Improve user experience, platform security, and system performance.
  • Communicate important notifications (such as system updates or account-related messages).
  • Protect the platform from fraud, abuse, or harmful activity.

3. Password Protection

Your password is stored in encrypted/hashed form in our database. We cannot view your password in plain text. You are responsible for keeping your account credentials secure.

4. Sharing of Information

We do not sell your personal information to third parties.

We may share certain data only when necessary:

  • To comply with legal obligations or lawful requests.
  • To protect the rights, safety, and security of users and the platform.
  • To investigate fraud, abuse, or violations of our Terms & Conditions.
  • With trusted service providers who help us operate the platform (hosting, security, backups), under confidentiality.

5. User Content & Public Visibility

Some content you post (such as posts, comments, business listings, or marketplace items) may be visible to other users. Please avoid sharing sensitive information publicly.

6. Cookies & Sessions

We may use cookies and server sessions to keep you logged in, remember preferences, and improve the platform experience. These are also used for security purposes such as preventing unauthorised access.

7. Data Storage & Security

We apply reasonable technical and administrative measures to protect user information. However, no method of online storage or transmission is completely secure.

8. Data Retention

We keep user information only for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce platform rules.

9. Your Rights

You may request:

  • Access to your personal information.
  • Correction of inaccurate data.
  • Deletion of your account (subject to legal and system limitations).

10. Children

This platform does not allow users under the age of 16. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy at any time. Continued use of the platform means you accept the updated policy.

12. Contact

If you have questions about this Privacy Policy, contact us:

Email: support@warmnestenterprise.co.za
Website: warmnestenterprise.co.za