Refund Policy

1. Marketplace Orders (Escrow Transactions)

Marketplace payments are held by Warm Nest Enterprise until the buyer confirms receipt/completion. Refunds may be issued if:

• The seller fails to deliver within the agreed time (or reasonable timeframe where no time is stated).
• Tracking is not provided for shipped orders (where shipping applies).
• The order is cancelled before fulfilment, subject to review.
• A dispute is upheld after investigation (see Dispute Resolution Policy).

Once funds are released to the seller after buyer confirmation, refunds may be limited and will depend on dispute outcomes and seller cooperation.

2. Events (Warm Nest Enterprise Hosted)

Event refunds depend on the event type and timing:

• If Warm Nest Enterprise cancels an event, attendees may receive a full refund or a credited ticket/seat for a rescheduled date.
• If an attendee cancels, refunds may be offered only where the booking terms allow and where processing has not begun (e.g., reserved seating/limited slots).

3. Mentorship Bookings

• If Warm Nest Enterprise/mentor cancels and cannot reschedule, a refund or credit may be provided.
• If the client cancels late or misses the session, refunds may not apply unless approved in exceptional circumstances.

4. Membership Fees

Membership fees provide access to platform features. Refunds for membership may be considered for duplicate charges or technical errors where access was not granted.

5. How to Request a Refund

To request a refund, email support with:

• Your account email/phone number
• Order ID / booking ID (if applicable)
• Paystack reference
• Reason for the refund
• Evidence where relevant (tracking, screenshots, messages)